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How we handle your account data and what you control

We collect your email, payment details and game history when you open an account with us.

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ggbet88 How we handle your account data and what you control
PRIVACY QUESTIONS

How to contact us about your data

If you want to see what personal information we hold, update incorrect details, or request deletion of your account data, reach out through any of these channels.

Live Chat Open the chat widget at the bottom right of any page on ggbet88.app. Our support team is online daily from 10:00 to 22:00 Malaysia time. Give them your registered email and they'll handle data requests or forward them to our privacy officer if needed.
Email Send your data request to [email protected] with the subject line 'Privacy Request'. Include your account email and describe what you need — viewing your data, correcting a field, or deleting your account. We'll confirm receipt within one business day.
Account Settings Log in and go to Settings → Privacy to download a copy of your account data in JSON format. The file includes your profile fields, transaction history, game logs and support tickets. Deletion requests still require contacting us directly so we can verify your identity first.
DATA SECURITY

Encryption, retention and third-party sharing explained

We encrypt your password with bcrypt before storing it — our staff never see it in plain text.

Cookies and tracking

Session cookies keep you logged in across pages. Persistent cookies remember your language and currency preference for thirty days. We use device fingerprinting to detect duplicate accounts and prevent bonus abuse. No third-party advertising trackers are embedded in our pages.

Data retention periods

Active accounts keep transaction and game logs for five years to meet financial-record rules. If you close your account we delete profile fields immediately but retain transaction summaries for seven years as required by local compliance standards. Anonymized game statistics stay indefinitely for platform analytics.

Who else sees your data

Payment processors receive your wallet ID and transaction amount when you deposit or withdraw. Game providers log your bet and result but never see your email or password. We share account-verification documents with our compliance team only when regulatory checks require it.

Marketing opt-out

We send promotional emails about new games and reload bonuses to the address you registered. Every email includes an unsubscribe link at the bottom. Click it once and we'll remove you from the mailing list within forty-eight hours. You'll still receive transactional emails like withdrawal confirmations.

Your rights under local law

Where local law permits, you can request a copy of your data, ask us to correct mistakes, restrict certain processing activities, or delete your account entirely. We'll confirm your identity with a one-time code sent to your registered email before actioning any request that changes account data.

Policy updates

We review this privacy policy every six months and post any changes on this page with a new effective date at the top. Major changes get announced via email and a banner on your account dashboard. Continued use after an update means you accept the revised terms.

Your privacy questions answered

You can enter any display name for chat and leaderboards, but we need your real name for withdrawal verification. When you request a payout we'll ask you to upload an ID document, and the name on that document must match your registered account name.

We never store your full wallet credentials. The payment processor handles your login and returns only a transaction token to us. That token confirms the deposit succeeded but contains no password or PIN. Your wallet password stays between you and the provider.

We delete your profile, email and password immediately. Transaction records and bet logs are anonymized — your account ID is replaced with a random hash — and kept for seven years to meet financial-record obligations. After that period the anonymized data is purged automatically.

No. Once a round finishes or a transaction clears, the record becomes part of our audit trail and we can't selectively remove it. You can close your entire account, which triggers the anonymization process described above, but individual entries stay intact for compliance reasons.

Game providers see your bet amount, game result and a session ID so they can run the round and return the outcome. They never receive your email, password, or payment details. The session ID is a random string that expires when you log out.

Every promo email we send includes an unsubscribe link in the footer. Click it once and you'll be taken to a confirmation page. We'll remove you from the marketing list within two business days. You'll still get transactional emails like deposit receipts and withdrawal confirmations because those are account-security messages.

Log in, go to Settings → Privacy, and click 'Export My Data'. We'll generate a JSON file with your profile fields, transaction list, game logs and support tickets. The file is ready in under a minute and stays available for seven days before it expires.

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